- Payment
- Installation Fees are due at installation.
- Monthly Fees are due within 15 days and are billed on the 1st of every month.
- Accounts that are more than 15 days late may be assessed a late fee.
- Accounts that are more than 60 days past due will be disabled until payment is made.
- Returned Checks will result in $25 NSF fee.
- Is not refundable.
- Speeds
- Are provided at best effort, Not guaranteed and will not be throttled due to usage.
- May be affected by network congestion, adverse weather and/or wireless interference outside of our control.
- Equipment
- If customer is on a equipment protection plan-
- The equipment necessary to provide internet service to the customer owned router is owned and maintained by Piedmont Broadband.
- Protected equipment includes: CPE (dish/radio), Cable to the CPE and Power Adapter.
- Repairs/Replacement of the protected equipment will be provided at Piedmont’s expense. Damage due to neglect or theft is not covered by this agreement.
- The Router/WiFi Device that our equipment connects to is NOT owned by Piedmont and is the customers responsibility, this equipment may be sold as a convenience during installation however it is not covered under any protection agreement.
- Service calls that are a result of non-protected equipment malfunction will be billable.
- Customer must maintain protection agreement for a minimum of 12 Months for Ubiquiti CPE Equipment or 24 Months for Non-Ubiquiti CPE Equipment.
- Early cancelation of the protection agreement will result in the remainder of the agreement period becoming due immediately and Piedmont will not be liable for repairs after cancelation.
- Cancelation of the protection agreement after the agreement period will release Piedmont Broadband from the liability of servicing the Protected Equipment and any future services will be billed accordingly. The protection cannot be reinstated on the same equipment.
- If customer is not paying for equipment protection-
- All equipment is provided and charged for at time of installation and is owned by the customer.
- Any repairs/services that are needed for the equipment will be billed to the customer.
- Repair / Service Requests
- Clients are handled on a first come, first serve, best effort basis during our normal business hours between 8AM and 5PM Monday-Friday excluding holidays. Service outside of these hours may be provided, but not guaranteed.
- Access Point Outages will be handled with first priority 7 days per week unless otherwise restricted by factors outside of our control.
- Liability
- Piedmont Broadband is not liable for any damages and/or expenses that may result from the use of our services or equipment. this includes but is not limited to; lost revenue due to outages, lightning damage, tree damages etc.
- Any illegal activities that take place on your connection are the customers responsibility. Piedmont may suspend your account immediately if illegal activity is reported to us and traced back to your connection.
- Cancelation
- Either party may cancel the service at any time with 30 day’s notice.
- If customer is under protection agreement, then the amount remaining on the protection agreement must be paid and the equipment must be returned.
- If less than 30 days have elapsed since installation, then the remaining protection agreement balance may be waived upon non-damaged equipment return at the sole discretion of Piedmont Broadband.
- If customer is on a equipment protection plan-